Customer Service

MAINTAINING A GOOD CUSTOMER SERVICE



1. Use personalized treatment: each people has different issues, that’s why we need to listen to them with all care, note their specific problems and deal with each of them appropriately. Make them your friend, not just some businesses to be taken care of. That way will make the customers feel respected and special, and when there are some other competitors that surpass you, your customers will still stay by your side because they feel good working with you.

2. Be reliable: there are many ways to prove that your company is reliable to customers. Firstly, always be there when you are in need. Unanswered phone calls or unsolved problems will leave a terrible impression. Secondly, be punctual and keep your word. If you promised your customer to be there on Tuesday for maintenance business, try your best to be on time, or at least give the customer a call for the delay if your staff cannot make it there.

3. Be flexible: change the schedule, or even some company policies to accommodate clients. Be a company that seems easy to do business with. You may offer them more than what they need to complete the whole set, for example,

4. Ask for feedbacks: this is the way to show that you are sensitive to their needs. Ask for feedbacks regularly; it can be informally or formally, neither is fine, but remember to reply and show your gratefulness to each of them. This way can help you reinforce the customers’ interest and address small problems before they become big and impossible to be solved.

5. Communicate with customers not only within but also outside the company: hold institute celebrations, recognition ceremonies, even social parties – almost everyone loves parties! Send them messages wishing them a happy birthday or a memorable anniversary of some sort; make them feel happy and satisfied every time they see messages from your company.

6. Focus on recruiting qualified staff and remove the unsuitable ones: the staffs working in the customer service sector are the face of your company, especially AFTER you have sold your products. So if their attitude is not good enough, they will make the customer think that the whole welcoming and caring process before are just fakes, therefore they will probably never do business with your company again, and of course, they will not introduce your company to anyone else. That’s why you need to give your staffs a training course in order to for them to be helpful, courteous, and knowledgeable about not only your company but also the outside world. You also have to give them a certain amount of power and information to make customer-pleasing decisions, so that they would not have to ask for your opinion on every single tiny problem. You should remove employees who do not show necessary behaviors towards customers. Also make sure to involve all staffs in brainstorming ways to improve the service and develop the company, encourage them to spot potential customers and debate if your decisions are not appropriate. Remember, the higher quality your staff is, the higher will your service be improved.

7.

07.12.2012

Không được... Vẫn là không thể nào hát được Proud...

Vì không nghe thì không để biết đường hát theo... Mà nghe và hát thì...

Tim đau đến không chịu được...

Ngu ngốc...

Sao lại yêu họ đến chừng này...

Sâu, quả thực là đã lún QUÁ sâu rồi...

Giờ, muốn thoát ly khỏi cái tình yêu này mà làm một con người bình thường trở lại, chỉ yêu thích âm nhạc và ngưỡng mộ tính cách...

Không còn có thể nữa rồi...

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Haha... Chỉ mỗi cái điệp khúc thôi mà vẫn...

:)